These terms govern your use of ZnowPulse. Use the contents to find billing, cancellation, refunds and account responsibilities.
1. Agreement, eligibility and effective date
ZnowPulse is provided by ZNOWSOFT, LLC, a United States limited liability company ("we", "us"). These terms govern your account and use of our monitoring service. You must be at least 18 and legally able to enter this agreement. If you act for an organization, you confirm that you have authority to bind it and administer the resources you configure.
Our commercial offering is directed to the United States market and prices are in US dollars unless checkout expressly says otherwise. Customers may access their accounts while travelling, subject to applicable law and service availability. Citizenship, currency and travel alone do not waive mandatory rights.
This September 6, 2026 version applies to new registrations that accept it. Existing accounts receive at least 30 days' notice before material changes take effect, unless they expressly accept earlier. The account notice gives the applicable date. During that notice period, the previous terms continue to apply. We do not treat historical use as a recorded acceptance of this version.
2. What the service does
ZnowPulse checks configured websites, APIs and other supported services, records observations, manages incidents and sends notifications. Plans may include hosted status pages, team features and exports. The feature description and price shown when you order identify what you purchase. The Free plan has no subscription charge or scheduled trial expiry.
Checks sample availability at particular times and network locations. They may not detect every outage or reproduce every user's experience. Alerts can be delayed or fail because of network conditions, third-party providers or recipient configuration. You are responsible for testing your checks and alert destinations and maintaining an appropriate response process.
ZnowPulse is not an emergency-response or life-safety service. No contractual availability guarantee, guaranteed notification delivery or service-credit arrangement applies unless separately agreed in writing. This does not exclude mandatory statutory rights.
3. Accounts and security
Provide accurate account and billing details. Protect passwords, API tokens, invitation links and integration credentials; manage your members' roles and promptly revoke access that is no longer needed. Notify support@znowsoft.com if you suspect unauthorized access. We remain responsible for our own obligations and security failures under applicable law.
Organization owners and authorized administrators manage members, monitoring configuration and billing. Do not supply credentials or personal information you are not authorized to use. Keep independent copies of information you need; the service is not your sole archive.
4. Acceptable use and operational limits
Monitor only systems you own or have permission to monitor. Do not use checks, API requests, webhook payloads or alerts to attack systems, evade access controls, scan unauthorized networks, send spam, distribute malware, infringe rights or violate applicable law. Obtain any permissions required for notification recipients and configured integrations.
Unlimited monitors describes monitor count, not unlimited request frequency, bandwidth, storage or API traffic. Published plan intervals and retention limits still apply. We may constrain abusive or unusually resource-intensive workloads to protect service reliability. Where practical, we explain the affected workload and allow you to adjust it before restrictions; urgent threats may require immediate action. We do not impose an undisclosed numerical monitor allowance through this clause.
5. Our intellectual property
We and our licensors retain rights in the software, branding and service content we provide. Your subscription grants permission to use the service under these terms; it does not transfer ownership. Customer content and third-party rights remain with their respective owners. Nothing here restricts rights provided by an applicable open-source license.
6. Customer content and public pages
You retain rights in your monitoring configuration, incident text and other submitted content. You authorize us to process, transmit, store and display that content only as needed to provide, secure and support the service and comply with law. This is not permission to publish private customer content for advertising.
Content you publish on a public status page or share through a public link can be accessed, indexed or copied by others. Review it before publication and do not expose credentials, confidential information or personal data without authority. Removing a page does not guarantee removal of copies made by third parties.
Configured integrations send selected data to the destinations you choose. Their availability, charges and terms are separate from ours. You are responsible for selecting appropriate destinations and understanding the data you send.
7. Subscriptions, renewal and cancellation
Paid plans are billed in advance for the monthly or annual period selected at checkout. Checkout displays the amount, currency, billing period and applicable taxes before you authorize payment. A recurring subscription renews automatically for the selected period and charges the authorized payment method until cancelled. Do not complete checkout unless you agree to the displayed recurring charges.
Organization owners and administrators can cancel future renewals through Settings → Billing → Manage or cancel subscription, which opens the Znowsoft billing portal. Cancel before the next renewal to avoid that charge. Cancellation normally stops renewal at the end of the current paid period; access continues until that period ends, unless you request earlier closure or another provision of these terms applies. The portal displays the effective date. If the portal is unavailable or you cannot access it, email support@znowsoft.com for help stopping renewal.
Uninstalling a client, pausing monitors or ceasing to use the service does not cancel a subscription. Account closure and a refund request are separate from stopping renewal; tell support which actions you want taken. Any prorated charge, credit or effective date for a plan change must be shown before you confirm it. After paid access expires, features revert to those available on your remaining plan.
We provide at least 30 days' notice of a price increase to existing subscribers, and it applies no earlier than a subsequent renewal after the notice period. You may cancel before it takes effect. We may suspend paid features after a payment failure, subject to applicable notice and consumer rights.
8. Refunds and support
Your first paid software-plan purchase for ZnowPulse is refundable when requested within 14 days of purchase. Subscription renewal refunds are reviewed case by case. Existing more favorable purchase terms and mandatory consumer rights are preserved. This voluntary policy does not limit remedies for unauthorized charges or a service that fails to meet legally required standards.
Request a refund from your purchase email address at support@znowsoft.com, naming ZnowPulse and your receipt reference. Do not send card details or passwords. Human review confirms eligibility; submitting a request does not itself process a refund. Support is asynchronous, without guaranteed live availability or a fixed response deadline unless separately agreed or required by law.
9. Data and privacy
Our Privacy Policy describes how we handle personal information. Acknowledging it does not grant consent to unrelated marketing or waive privacy rights. Where we process personal data on your organization's instructions and a processing agreement is legally required, contact info@znowsoft.com to arrange the applicable agreement before entrusting that processing to us. These general terms do not substitute for a required processing agreement.
Retention, exports and deletion are described in the Privacy Policy. Statutory personal-data access requests are separate from paid product export features.
10. Service changes and suspension
We may maintain and improve the service. We give reasonable advance notice of a material reduction to a paid service or its discontinuation, except where an urgent security issue, legal requirement or circumstances beyond our reasonable control make prior notice impractical. Mandatory remedies and existing purchase commitments remain available.
We may restrict or suspend access for a material breach, unauthorized use, nonpayment or a credible threat to users or systems. Where practical, we explain the reason and allow an opportunity to resolve it. Contact support if you believe a restriction is mistaken. We do not use this clause to deny refunds or other remedies required by law.
11. Account closure and termination
Request account closure at support@znowsoft.com from your account email address. We may verify identity and authority over the organization before deleting data or closing shared resources. Tell us whether you also want subscription renewal stopped or a refund reviewed. We will not require information unrelated to verifying or fulfilling the request.
We may terminate for an unresolved material breach, urgent security or legal reasons, or discontinuation of the service with reasonable notice. If we discontinue a prepaid service or terminate it for our convenience without your breach, we refund the unused prepaid period. Applicable mandatory remedies remain unaffected. Ownership, payment obligations already incurred, and provisions that by their nature survive continue after closure.
12. Warranties and mandatory rights
To the extent permitted by applicable law, the service is provided as available without additional implied warranties of merchantability, fitness for a particular purpose or non-infringement. We do not promise uninterrupted or error-free operation. Nothing in these terms excludes or restricts warranties, remedies, rights or liabilities that cannot lawfully be excluded or restricted.
13. Limits on liability
To the extent permitted by applicable law, neither party is liable to the other for indirect or consequential losses arising from this agreement, including lost profits or business interruption. Our aggregate liability for claims relating to the service is limited to the fees you paid for it in the 12 months preceding the event giving rise to the claim.
These limitations do not apply to fraud, willful misconduct, gross negligence, or any liability that applicable law does not permit us to limit. They do not reduce an expressly promised refund or a non-waivable consumer remedy.
14. Business customer responsibility for third-party claims
If you use the service for a business, you are responsible for reasonable losses and costs resulting from third-party claims caused by your unlawful use, infringement through your content, or material breach of these terms. This does not cover losses caused by our own breach or wrongdoing. We will promptly notify you of a claim, reasonably cooperate, and not agree to a settlement imposing obligations on you without your consent. This clause does not impose an indemnity on customers acting as consumers.
15. Future changes
We publish revised terms with a version date and give existing accounts at least 30 days' notice of material changes through an account notice or email. Changes apply prospectively; they do not retroactively remove accrued rights or more favorable purchase commitments. If you disagree, you may stop renewal and request closure before they take effect. Where law requires express consent to a change, we will obtain it.
16. Governing law and disputes
Wyoming law governs this agreement, except where applicable mandatory law requires otherwise. Contact info@znowsoft.com first if you would like us to try to resolve a dispute informally; doing so is not a prerequisite to exercising a legal right or meeting a filing deadline.
Subject to mandatory jurisdiction rules, disputes may be brought in the state or federal courts with jurisdiction in Wyoming. Consumers retain any non-waivable right to bring proceedings in their home jurisdiction or other competent court. These terms do not require arbitration or waive rights to a class action where available by law.
17. General provisions
If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law. A delay in enforcing a right is not a waiver of it. These terms and the specific order terms you accept describe our agreement for the service; mandatory law and separately signed agreements prevail where applicable.
18. Contact information
ZNOWSOFT, LLC
United States limited liability company
Legal and privacy: info@znowsoft.com
Account, cancellation and refunds: support@znowsoft.com
Website: znowsoft.com