Free and Pro
| Capability | Free | Pro |
|---|---|---|
| Monitors | Unlimited | Unlimited |
| Fastest check interval | Five minutes | Ten seconds |
| Nexus Points | One | Unlimited |
| Team | Single user | Teammates with roles |
| Public status pages and share links | Not included | Included |
| Multiple monitoring regions and native on-call | Not included | Included |
| CSV exports, PDF reports, backups | Not included | Included |
| Product telemetry control and Gold theme | Not included | Included |
Both plans include monitoring and supported alert delivery options. A paid plan does not override organization-role permissions. Prices and available billing periods are shown in current pricing and checkout; use those displayed values when purchasing.
Upgrade
Open Settings → Billing to review your organization's current plan and available changes. Confirm you are upgrading the intended organization, select the offered plan, and follow checkout. Sensitive billing actions may require fresh authentication.
If a promo field is available, enter the code and choose Apply. Review the returned discount, billing period, and total before continuing. Use Remove to clear a code. A code entered into a field has not necessarily been accepted, and an accepted preview is not proof of a completed purchase.
After checkout
Return to ZnowPulse and check Billing for the organization's paid access. A checkout success page is part of the payment flow; verify the actual plan and feature access before relying on Pro capabilities. If confirmation is still pending, follow the page's refresh or support guidance instead of immediately purchasing again.
For plan management, follow the billing controls available in your account. Check renewal, cancellation, and refund terms in the offered billing flow and Terms.
Paid access has not appeared
Confirm you signed in to the account and organization used for the purchase. Keep the order reference and note the purchase time and any error. Contact Support with those details if access remains incorrect. Never include a full card number or secret token.
Product telemetry
Pro organization administrators can control product telemetry in Settings → Organization. The setting concerns product and reliability events; monitoring continues regardless of that preference. See Privacy for the service's data policy.