Organizations and membership
An organization owns its monitors, Nexus Points, alert settings, and plan. Check the selected organization before changing resources. Pro supports teammates; Free is a single-user workspace.
An owner or admin can open Settings → Members, enter a teammate's email, choose a role, and send an invitation. The recipient uses the invitation link to join. Check membership and pending invitations before sending a duplicate.
Roles
| Role | Typical responsibility |
|---|---|
| Viewer | Read monitoring information. |
| Editor | Manage monitors and operational work. |
| Admin | Manage organization settings and members. |
| Owner | Retain ownership authority, including transfer and owner-only controls. |
Individual actions also enforce plan requirements and may require fresh authentication. Missing controls can reflect your role, not a loading failure. Ask an owner or admin to check your membership if access is unexpected.
Profile and sign-in
Use Settings → Account to manage your username, profile picture, email, and password. Password changes ask for your current password when applicable. If you cannot sign in, use Forgot password and complete the email flow. Google and GitHub sign-in are currently unavailable. Use email and password.
Use Settings → Preferences for timezone, theme, ping-history length, and default uptime period. These preferences affect your account's display.
Sensitive actions
Bulk exports, token creation, billing, and other sensitive operations can ask for a fresh password confirmation. Complete the prompt in the app and retry the intended action. Never share your password or API token with support.
Transfer ownership
The owner can use Settings → Organization → Transfer ownership. The recipient must already be an active member. Transfer immediately changes the previous owner to admin, and the previous owner cannot undo it alone. Confirm the recipient's email and responsibilities before proceeding.
Temporary support access
An owner can grant read-only support access under Settings → Organization. Enter the reason and follow the code-sharing flow with support. Access lasts up to 30 minutes and can be ended at any time. Support cannot obtain this organization access without the owner's grant.
For account recovery or an issue you cannot resolve in the app, use Support. Include the affected feature and error, without passwords or secrets.